1. Information Collection and Use

When using our Services, we may request certain personally identifiable information ("Personal Information") to contact or identify you. This may include but is not limited to:

• Name
• Email address
• Postal address
• Phone number
• Payment information (if applicable)
• Vehicle identification details (if linked to charging services)
• Charging session details (time, location, energy usage, and session duration)

We collect this data to enhance our Services, optimize charger availability, improve user experience, communicate with you, process transactions, and comply with legal obligations.

2. Log Data

Like most online platforms, we gather information sent by your browser when you visit our website or use our Services ("Log Data"). This may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited on our site
• Date and time of visit
• Time spent on pages
• Location-based data (if allowed by user settings)
• Mobile app usage data
• Other relevant analytics

We use this data to improve our website performance, diagnose issues, and understand user behavior.

3. Cookies and Tracking Technologies

Cookies and other tracking technologies help us improve functionality and provide a seamless user experience. We use cookies to:

• Recognize returning users and remember preferences
• Enhance site navigation and usability
• Analyze website traffic and optimize content
• Enable security features
• Deliver personalized marketing (if consent is provided)

You can modify your browser settings to refuse cookies, but this may limit some features of our Services. We also honor Global Privacy Control (GPC) signals where applicable.

4. Data Security

We implement industry-standard security measures to protect your Personal Information, including:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Firewalls and threat detection systems

However, no system can be 100% secure, and we cannot guarantee absolute security of your data.

5. Third-Party Links and Services

Our Services may contain links to third-party websites. GOGO EV does not control or assume responsibility for the content, privacy policies, or security practices of external sites. If you engage with third-party services through our platform (e.g., payment processors, navigation apps), their respective policies will apply.

6. Data Sharing and Disclosure

We do not sell or rent your Personal Information. However, we may share it in the following situations:

• With trusted service providers (e.g., payment processors, cloud storage, analytics providers) to operate and improve our Services.
• To comply with legal obligations, such as responding to subpoenas, law enforcement requests, or regulatory requirements.
• To protect our rights, security, and property, or to prevent fraud and abuse.
• With partners for research and statistical analysis, using anonymized or aggregated data where possible.
• With your consent, for specific promotional or operational purposes.

7. Data Retention Policy

We retain Personal Information only as long as necessary to fulfill our business and legal requirements. Generally:

• Account data is retained as long as the account is active.
• Charging session records are retained for at least 3 years to support reporting and compliance needs.
• Payment records are retained for financial and tax compliance, typically for 7 years.
• Log data and analytics are retained for up to 24 months, unless otherwise required.

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights under laws such as GDPR, CCPA, or CPRA to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of targeted advertising and data sharing
• Restrict or object to data processing

To exercise your rights, please contact us at info@gogoev.com. We will respond in accordance with applicable laws.

9. Children's Privacy

Our Services are not intended for children under 13. If we discover that a child has provided Personal Information, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a new effective date. If we make significant changes, we will notify you via email or through our Services.

11. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the State of Utah. Any disputes related to this policy shall be resolved exclusively in the courts of Utah.